Last updated: 10 November 2026

This notice explains personal data processing connected with bestautorent.md and BEST AUTO RENT car rental services, with reference to Moldova’s Law No. 195/2024 on personal data protection, applicable since 23 August 2026.

1. Data controller

ACCES INFORM S.R.L., IDNO 1008600019429, Chișinău, str. Kiev 9/1, et. 3, of. 36, Republica Moldova. office@bestautorent.md · +373 69 34 60 67.

2. Data involved

For searches and bookings we process the car, rental dates and times, pickup/return locations, rate, extras and calculated totals. At the final stage, the form requires surname, first name, email, phone, country and date of birth. Address, city and notes are optional. Country and date of birth help prepare the contract and check rental eligibility. Do not enter sensitive information or unnecessary information about other people in the notes.

The online form does not request uploads of identity documents or driving licences and does not collect card numbers or CVV codes. Valid documents may be checked when arranging the contract or handing over the car. For direct enquiries we process the details and messages you send by email, phone or messaging. Technical data may include IP, browser/device details and security logs.

3. Purposes and legal grounds

Requests, preparation of bookings and rental performance are processed for precontractual steps and the contract. Invoicing and mandatory records rely on legal obligations. Site security, abuse prevention and protection of legal rights rely on legitimate interests assessed against individual rights. Optional cookies and marketing requiring permission rely on separate consent. A booking request or acceptance of rental terms does not constitute advertising consent.

4. Recipients

Access is restricted to authorised staff and necessary service providers: hosting, maintenance, email, booking software, accounting, banks/payment processors and, where relevant, insurers, advisers or competent authorities. Only relevant information is shared. Payment providers process details entered into their own payment interfaces under their own notices. We do not sell personal data.

5. External services and international transfers

The site integrates Google Tag and a Google Maps embed; optional services depend on cookie preferences. External providers may process data abroad. Transfers must meet applicable legal requirements and safeguards. Contact us for information about recipients, countries and safeguards. Following Facebook, Instagram, TikTok, WhatsApp, Viber or Telegram links takes you to services governed by their own policies.

6. Retention

Enquiry data are kept as necessary to answer and follow up the request. Booking and contract data are retained during the relationship and afterwards as required by mandatory record keeping, limitation periods or disputes. Technical logs are retained for a limited time according to security needs. Retention is based on justified necessity rather than indefinite storage. Cookie preferences are remembered for 180 days; external service durations are explained in the cookie policy.

7. Your rights

Subject to legal conditions, you may request access, correction, erasure, restriction and portability, object to processing based on legitimate interests and object to direct marketing at any time. Consent may be withdrawn without affecting earlier lawful processing. Use “Cookie settings” for cookies. Send requests to office@bestautorent.md. Identity checks will be proportionate. We respond within the legal period, normally one month, and explain any lawful extension. You can complain to Moldova’s CNPDCP and seek a judicial remedy.

8. Required information, security and changes

Without information needed for contact and the rental contract we cannot confirm or fulfil a booking. Refusing optional cookies does not prevent requesting a rental. Access and security measures are proportionate to the risks. This policy does not authorise solely automated decisions with legal effects; any such process must be explained separately before use. Relevant changes will be published here with an updated date.

9. Reviews and external services

The website displays Google reviews through Trustindex. Review text and images may be retrieved from the provider and displayed on the page; external resources may disclose technical data such as IP and browser information to the provider. Opening a review or Google link takes you to the third party’s service, governed by its own notice. Public reviews do not come from the booking form fields.